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Noticeboard

New Covid-19 information

https://www.nhs.uk/conditions/coronavirus-covid-19

DO NOT ATTEND THE SURGERY IF YOU HAVE A NEW COUGH OR FEVER even if have booked an appointment in previously.

Follow the link  above for instructions on how to self-isolate and ask for help.

If you need to book an appointment for a different issue than the above. Please phone the surgery on 01865 248719 or 01865 730911. We apologise for any waiting you may experience whilst phoning the practice. We are now working a new  contingency plan to develop video consultations with our patients that would be implemented shortly. Please, check the website regularly for any updates on a new contingency plan.

Please, help us to help during this outbreak.

Thank you

 

 

 

 

Complaints/Comments

We take all your comments and complaints very seriously. If you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable with – a GP, the practice manager or our reception staff.

We have a practice complaints procedure as part of the NHS system for dealing with complaints. Please ask at reception if you would like a copy.  If you wish to make a complaint, please do so in writing to the address below:

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Here is a link to our complaints procedure.

Easy To Read Tips on Making a Complaint.

 

Caroline Jones

Practice Manager
Botley Medical Centre
Elms Road
Botley
OXFORD
OX2 9JS



 
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