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Noticeboard

IT'S CHRISTMAS!!!!

The Practice will close at 6.30 pm on Tuesday 24th December

and re-open again on Friday 27th December  at 8.00 am

For Medical Emergencies during this period , please call 111.

We would like to remind everyone that the last date for ordering Repeat Prescriptions will be Thursday 19th December 2019

WE WISH YOU ALL A MERRY CHRISTMAS AND A HAPPY NEW YEAR!!!

NEWS!

02/12/2019

Should you wish to visit our Reception desk in person to book an appointment or make an admin query, please notice that:

From the 1st of December the Reception will be CLOSED every day from:

13:00-14:00

(Our telephone system will be working as usual)

If you have an appointment booked within that time frame, please sign in at the arrivals screen as usual and you will be seen by our clinicians

THANK YOU

 

 

Complaints/Comments

We take all your comments and complaints very seriously. If you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable with – a GP, the practice manager or our reception staff.

We have a practice complaints procedure as part of the NHS system for dealing with complaints. Please ask at reception if you would like a copy.  If you wish to make a complaint, please do so in writing to the address below:

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Here is a link to our complaints procedure.

Easy To Read Tips on Making a Complaint.

 

Caroline Jones

Practice Manager
Botley Medical Centre
Elms Road
Botley
OXFORD
OX2 9JS



 
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