Complaints

We take all your comments and complaints very seriously. If you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable with – a GP, the Practice Manager or our reception staff.

We have a practice complaints procedure as part of the NHS system for dealing with complaints. Please ask at reception if you would like a copy. If you wish to address the issue before making an official complaint, please do so in writing to botleymedicalcentre@nhs.net.

or to the following address:

F.A.O: Practice Manager
Botley Medical Centre
Elms Road
Botley
OXFORD
OX2 9JS

We will be able to acknowledge your concerns in 24hrs. We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Complaints Procedure and form

Easy To Read Tips on Making a Complaint