We take all your comments and complaints very seriously. If you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable with – a GP, the practice manager or our reception staff.
We have a practice complaints procedure as part of the NHS system for dealing with complaints. Please ask at reception if you would like a copy. If you wish to make a complaint, please do so in writing to the address below:
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Botley Medical Centre